Maxis = Maximum Shit!
// November 17th, 2009 // 4 Comments » // Technology
Once again, Maxis is making me really mad with their service. I have been a Maxis user since the very beginning and I feel like I’m being treated like a fool. Despite my complains, visits to the Maxis Centre and calls to the Customer Service, my problem is still unsolved until today.
11 November
I registered for the Bonanza Bundle package at Maxis Pavilion at 7pm. I paid RM180 for a package with the modem and was issued a manual receipt. The gentleman at the counter mentioned that the system in down and will take about 6 hours to be activated (compared to the usual 2 hours). It was not a problem as I can wait till morning to use it.
12 November
At 8.30am, tried to use it and got an error that it is still not registered. Called the customer service and a lady took down my details and mentioned she will contact the Pavilion branch and will revert to me. In the afternoon, the Pavilion staff called and said that the system is still down and will be solved in 48 hours. They will only start charging me after 48 hours.
14 November
48 hours have passed and I tried to log-on, again same message, it is not registered. I called up the customer service and again the lady took down my details. 30 mins later I got a call and the lady mentioned there is nothing that they can do from the customer service and I should go down to Pavilion to have it registered immediately.
15 November
I went to the Pavilion Maxis Centre and spoke to Kumar. He check and found my registration form. He said he will get it registered and will call me in 3 hours. After 3 hours, I did not get any call.
16 November
Called the Customer Service again and Azril attended to me. I was already fed up as I have to repeat my whole story. He took my details and will call me. In the evening, I did not get a call, so I called Customer Service and spoke to Steve. He assured me that Azril has send my details to be registered.
17 November
It is now one week and the broadband line is not registered.
** UPDATE **
18 November
This morning I found that the modem works. Wow…it takes more than a week to register a line. Fantastic service Maxis!