I have been using Maxis broadband for a while now and over the last few months, the service is getting from bad to worse! My broadband journey with Maxis has not been smooth since the beginning.
My broadband is registered as data SIM only as I already own a 3G modem. The customer service officer gave me a list of 012 mobile numbers and asked me to choose. I picked one and he proceed to register it. After numerous clicks on the PC, he found that 012 numbers cannot be registered for data only. I have no choice but to choose a 017 number.
A month later, two bills came. One for 012 and the other for 017. I went to the Maxis centre in TTDI where I registered it to complain. The supervisor handled my case and confirmed it was a mistake and it will be resolved. For the next 5 months, the bills kept coming and I kept going back to complain. i got really fed up when their external collection company started calling and harassing me to make payment.
I explained to them about the mistake and they asked me to make police report. I told them I will be glad as I will be reporting against Maxis as they registered a line without my consent, which is stealing. The lady then realize the mistake and told me to go to the Maxis centre to have it resolved and get a case number.
Once again I went to the Maxis centre and got a case number. The collection company called again and I gave them the case number. Weeks later, the collection company called again and harassed me again. I got fed up and called the Maxis collections department. I gave them my case number and explained the problem. The lady mentioned that their TTDI centre did not update the case in the system and apologize for the mistake.
One year later, I got a lawyers letter demanding that I pay for the outstanding or be faced with legal suit. I contacted my lawyer friend and he told me not to panic as it’s clearly their error. I called the Maxis Customer Service and spoke to their broadband department. I explained the whole case all over again and faxed my bills which showed they have waived the outstanding amount. Two days later, a gentleman called and once again apologize for the mistake as their system was not updated with the information. He assured me this will not happen again.
After going through so much headache with Maxis and now I am getting bad internet service. Should I remain with them?
Eugene, i also face the same situation. I signed up a year ago during in PC Fair. And since i’m Maxis member got better offer.
Well, their seems dont check on my location is it suitable to use or not. Straight away register my account.I use it till 1 week later, and i’m too fed up with the speed. I head to TTDI to ask about the condition. It seems that my area ( SHAH ALAM ) 3G is slow connection. Lucky before i head to TTDI, i got make a report to the Maxis. And write down the case number. I cancel my account on the spot. Too slow. Because if without the case number, we have to pay for the refund. If i’m not mistaken RM 200.
And the bills is not cheap either. Lucky no need to pay a single cent. I love to argue for my right. :p
isnt using streamyx a way lot better?
i am using maxis boardband 3G too. it is very bad, it make me really unsatisfied. since i was apply for this broadband at january , until now i still can’t get high speed. on jan 1 until jan22. i got slow blowsing,the speed is only 60KBs , after i make complaning, the speed become normal. on feb 1 , i face slow blowsing again. this condition continue until feb 21. then, i make complain again. every month, i also have to make complaining to this stupid broadband. i feel fed up.
maxis boardband is useless. i feel this company create it to cheat people. but they already cheat wrong people, that is me. they don’t know who am i. what i do now is , everyday, if i face slow browsing. i will do demo to my customers and my people. the demo that i do is to show them how bad the maxis broadband. until now, ha ha ha!!!!!!!!!!!!!!!! i got 100 customers and 2000 of my people don’t want use this broadband!
Eric, streamyx is no better as well
Lee, I fully agree… maxis is really bad!
my friends has maxis broadband. i think it’s quite okay to use their services. right now i’m using streamyx connection 1G package and the connection is too bad compare to maxis. i have already tested the speed connection for both of the isp. in the morning the speed for maxis can reach about 2.5 MBps (download) and is 0.20 Mbps (upload) while streamyx is under 1.5mbps (download) and 0.20mbps (upload). it is very different compare to their first launch of the services which is very slow and not stable connection.
speeder the test you use for stremyx is 1Mb package, but U got 1.5 mb does it mean good? beside maxis bb is 7.2 Mb which overate 3.6Mb but you gain only 2.5 Mb that sign of bad speed, when I using stremyx at 4Mb package I always get 5Mb and above with Upload 500 Kb but Maxis give maximum upload 60Kb which one you think is better? I know because I use both of them. To me stremyx is much better.